Business Details
37 Years
experience
Emergency
services
Your Trusted Partner for Staffing Solutions
Founded in 1989, The Midtown Group pioneers staffing services and solutions for organizations across public and private sectors. As a certified women-owned business, we deliver customized staffing solutions with Red Carpet Service, combining unparalleled speed and expertise. Our seasoned Program Management Office crafts flexible solutions tailored to client needs, deploying complete infrastructure within two weeks. With 92% client retention since 1989, we maintain long-standing relationships through proactive recruitment and a consultative approach. Our team lives by the promise that every employee should Love What They Do, ensuring client satisfaction.With 30+ years of industry experience and 24/7 access, we serve clients nationwide through dedicated teams. Recognized as a Washington Business Journal Best Place to Work for 10 consecutive years, we combine award-winning culture with technical excellence. Our services span IT & Engineering, Federal Government, SLED, and Contact Center staffing, supported by rigorous skills testing and background checks. We guarantee 98% contract completion rates and maintain a 94.8% quality assurance pass rate on federal projects.
Services
IT Staffing
Engineering Recruitment
Federal Government Staffing
SLED Services
Contact Center Solutions
Professional Shared Services
Temporary Staffing
Direct Hire Placement
Contract-to-Hire Programs
Program Management Office Support
Details
- Year established: 1989
Highlights and features
- 30+ years of experience in staffing services since 1989
- Certified women-owned business with national recognition
- 92% client retention rate through proven solutions
- 24/7 access with 30-minute response time guarantee
- Award-winning workplace culture for 10 consecutive years
Associations and certifications
- WBENC
What people say
92% client retention
Rapid deployment
Qualified candidates
Dedicated support
Award-winning culture
Services
IT Staffing
We provide qualified IT professionals for software development, cybersecurity, cloud architecture, and data science roles. Our candidates include developers, engineers, and technical specialists with expertise in emerging technologies. Clients benefit from our 90% candidate match rate within 48 hours and 98% contract completion rate.
Federal Government Staffing
We deliver cleared professionals for federal agencies including program managers, policy analysts, and technical specialists. Our team holds active top-secret clearances and maintains 94.8% quality assurance pass rates on federal projects. We support agencies with contract vehicles including GSA MAS and OASIS.
Contact Center Solutions
We implement multi-channel contact centers with workforce management and CRM integration. Our solutions include agent recruitment, quality assurance, and technology implementation. Clients benefit from 82% annual agent retention and 95% client satisfaction rates across federal and commercial engagements.
Professional Shared Services
We supply finance, HR, legal, and administrative professionals for contract and permanent placements. Our services include payroll processing, benefits administration, and compliance support. Clients access 20+ years of SLED recruitment experience and a designated consultant care team.
Engineering Recruitment
We place mechanical, electrical, and software engineers in contract and direct-hire positions. Our candidates undergo skills testing and background checks. Clients receive tailored solutions through our PMO approach, with rapid deployment of multi-disciplined teams for complex projects.
People
Helen Stefan Moreau
CEO & Founder
Founded Midtown Group in 1989 after graduating from University of Florida. Recognized on SIA Global Power 150 Women in Staffing list. Built company into top 100 staffing firm with 92% client retention.
Bryan Gross
President, Contact Center Services
Contact center leader with nearly four decades of BPO experience. Oversees strategy, client management, and operational delivery for Midtown's contact center division.
Tasha Morris
Vice President, Public Sector & Government Services
Manages Midtown's federal government contracts and client relationships. Holds active top-secret clearance and leads teams supporting critical government operations nationwide.
Lisa Gardner
VP, Program Management
20+ year Midtown veteran managing contact center programs, quality assurance, and recruitment operations. Ensures client satisfaction through rigorous performance reporting and process improvement.
David Stefan
Managing Partner
30-year staffing industry veteran maintaining client partnerships and overseeing contract compliance. Provides strategic guidance on technology support and program management.
Questions
What industries does Midtown Group specialize in?
We specialize in IT & Engineering, Federal Government, State/Local Government & Education (SLED), and Contact Center staffing solutions.
How quickly can Midtown fill staffing needs?
90% of candidates are submitted within 48 hours, with rapid deployment capabilities for urgent requirements.
Do you serve clients outside Washington, DC?
We operate nationwide with experience supporting clients in 46 states including Texas, Kentucky, and Pennsylvania.
What makes Midtown different from other staffing agencies?
Our 30+ years of experience, 92% client retention, and dedicated Consultant Care Team ensure personalized service and quality matches.
Can Midtown handle large-scale government contracts?
Yes, we hold multiple GSA schedules and have supported federal agencies with 200,000+ professionals nationwide.
What quality assurance measures are in place?
We maintain 94.8% quality assurance pass rates through rigorous candidate screening and ongoing performance monitoring.
Reviews (5)
LaToya G.
May 09, 2022
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Great remote opportunity doing meaningful work! Grow within the contract and get call backs. Great pay!
Angela Mccain
Feb 07, 2022
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I just started working with Erica Rose from the Midtown Group, she is very helpful she is compassionate and cares about finding you work and matching your skills with the right company. I would refer people to Erica I Will not refer anyone to Molly she is very rude and disrespectful.
Renee S.
Jan 18, 2022
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I was offered a position and when the person who said he was interested in hiring me never called me back, I was absolutely stunned. I had researched them thoroughly and thought very highly of them and was quite excited. Then, I never received a call that I was awaiting for my interview. It just goes to show how lame a trustwonce trustworthy place of business is no longer such.
Robert Moffitt
Jan 06, 2022
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I have had the pleasure of working with MIDTOWN for over three years, in terms of cumulative employment as a temp. Having worked with Ms. Erica Rose has reinforced my positive regard for this firm; she really cares for her clients and employees alike.
Crystal H.
Dec 01, 2021
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If you're looking for a good head hunter, please look else where. Their projects are all over the place. They won't pay you. The representatives are rude.
