Business Details
8 Years
experience
Emergency
services
Your Trusted Hospitality Staffing Partner
Heart of the House is an employee-owned hospitality staffing agency committed to elevating industry standards through ethical practices and a people-first philosophy. Founded in 2018, we specialize in delivering tailored staffing solutions for hotels, venues, and senior living facilities, prioritizing quality, responsiveness, and innovation. Our team of dedicated professionals focuses on recruiting and retaining top-tier talent, ensuring clients receive associates who are passionate about service and detail-oriented. As an employee-owned company, our associates share in our success, fostering a culture of accountability and excellence that directly benefits client operations.We pride ourselves on maintaining competitive employee benefits, implementing cutting-edge technologies, and providing 24/7 client support to address staffing needs promptly. Our commitment to diversity, safety, and continuous improvement has earned us the Best of Staffing Employee Satisfaction Award for three consecutive years. By prioritizing long-term partnerships over transactional relationships, we empower both clients and associates to thrive in dynamic hospitality environments.
Services
Managed Housekeeping
Hotel Staffing
Food and Beverage Staffing
Event Staffing
Assisted Living Staffing
Details
- Year established: 2018
Highlights and features
- We are an employee-owned company where staff share in our success and growth.
- Our 24/7 management availability ensures immediate support for urgent staffing needs.
- Proven track record of improving client cleanliness scores by up to 10 points.
- Specialized in sourcing hospitality talent with rigorous screening and retention strategies.
- Comprehensive benefits package including ESOP participation and health insurance.
Associations and certifications
- Best of Staffing
What people say
24/7 available support
Quality staff consistently
Great benefits package
Career growth opportunities
Responsive management team
Services
Managed Housekeeping
Our managed housekeeping service provides trained professionals for daily room cleaning, deep cleaning, and maintenance in hotels and resorts. Clients benefit from consistent quality control, reduced turnover, and compliance with brand standards. Our associates receive ongoing training to maintain high cleanliness scores and guest satisfaction.
Hotel Staffing
We supply qualified front desk, concierge, and engineering staff to ensure seamless hotel operations. Our rigorous screening process guarantees professionals who align with client brand values. Clients experience improved service metrics and reduced recruitment burdens through our dedicated staffing solutions.
Food and Beverage Staffing
Our food service staffing includes servers, bartenders, and kitchen staff for restaurants, banquets, and room service operations. All associates receive hospitality-specific training to deliver exceptional guest experiences. Clients maintain service continuity during peak periods and staff shortages with our reliable talent pool.
Event Staffing
We provide trained personnel for conferences, weddings, and large-scale events, including setup, service, and cleanup crews. Our staff adapts to unique event requirements while maintaining professional standards. Clients gain flexibility for one-time or recurring events without long-term hiring commitments.
Assisted Living Staffing
Our non-clinical staffing solutions for senior living communities include dining services, housekeeping, and activity support personnel. Associates demonstrate compassion and reliability to enhance resident experiences. Clients maintain operational efficiency while focusing on clinical care delivery.
Questions
What hospitality staffing services do you offer?
We provide managed housekeeping, hotel staffing, food and beverage services, event staffing, and assisted living staffing solutions across 25+ U.S. markets.
Are your staff members trained and vetted?
All associates undergo rigorous background checks, skills assessments, and hospitality-specific training to ensure quality service delivery for our clients.
How quickly can you fill urgent staffing needs?
Our 24/7 management team typically provides same-day staffing solutions for emergency requirements, with rapid deployment of qualified professionals.
Do you offer long-term staffing partnerships?
Yes, we specialize in both temporary and permanent staffing solutions with dedicated account management for sustained client success.
What benefits do associates receive?
Our employee-owners enjoy health insurance, paid time off, 401(k) with company match, performance bonuses, and ESOP participation.
Videos
Reviews (4)
Kristi Swift
Apr 19, 2022
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I work for HEART OF HOUSE IN MEMPHIS I WORK AT A NICE NEW HOTEL FRIENDLY STAFF N ALL.I LIKE MY JOB BEEN WOTH THEM SINCE 10/2021
Courtney Marks
Jul 13, 2021
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Yall is not consistent at all they take to long to answer ur calls and text I won't really recommend any body here
Odin Kin
Jun 18, 2021
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Had some trouble getting a hold of a W2 but Tina got back to me and was very helpful and kind. Thank you.
Kate Bleakley
Apr 24, 2021
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I have partnered with Heart of the House Hospitality at several locations. They are wonderful to work with! They find top caliber employees and work to make it seamless for all involved. Highly recommend!
